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If you have further questions, please feel free to contact us; we'll be happy to help you. Thank you!
My battery leaked in my flashlight and now it will not work. What should I do?
Battery leakage is not covered under our 10 year warranty because the damage to the light is not a result of manufacture default.
Battery leakage is not covered under our 10 year warranty because the damage to the light is not a result of manufacture default.
We recommend contacting the battery manufacturer to see if they are willing to accept responsibility for the damage
How do I know if my battery leaked?
- You may not be able to twist off the head or tail because the corrosion from the battery damaged it.
- The batteries are swollen inside the body of the light and cannot be removed.
- There is white residue on the contacts of the light.
Why will my light not access all the modes, or is not consistently working?
1. Make sure all the contacts are clean of debris. Clean with a soft rag around the threads. Take a pencil eraser and rub it on the contacts inside the head to remove any build up
1. Make sure all the contacts are clean of debris. Clean with a soft rag around the threads. Take a pencil eraser and rub it on the contacts inside the head to remove any build up
2. Make sure all tail cap retaining rings are fully tightened down.
3. On the Quarks with a clip, make sure the ring right above the clip is fully tightened down and flush with the body.
4. Change your batteries
5. Finally – Use a twist of aluminum or paper clip and touch the outer rim of the light and the top of the battery to see if the head lights up. If it does a new tail cap is needed. If not than the head is faulty and needs to be repaired.
Why does my light only stay on as long as the tail is being pressed? When clicked the light flashes momentarily before turning off.
The retaining ring is loose in the tail of the light. This is the silver ring around the spring in the tail with the two indents. You can use pliers to help tighten it back down.
Why will my light only display the head on tightened modes? OR only display the head loosened modes no matter how the head is turned?
Remove the head of the light. Using a cloth soaked with contact cleaner or rubbing alcohol, wipe along the very outer edge of the circuit where it meets the threads of the light. If this didn’t work, the Head is defective and this must be sent back for repair.
Remove the head of the light. Using a cloth soaked with contact cleaner or rubbing alcohol, wipe along the very outer edge of the circuit where it meets the threads of the light. If this didn’t work, the Head is defective and this must be sent back for repair.
Why does my light only display a very low output which is much lower than the moonlight mode?
First, loosen the head and while holding only the body, click the flashlight off and then back on. If the light outputs properly, make sure when operating the light in loosened mode that the head is loosened a third of a turn rather than just slightly loose. If the head continues to show minimum output it might be defective and needs repair.
What is the difference in the tactical and pro operation?
Both the Pro and Tactical offer 8 settings to choose from. The Tactical operation gives you the choice of two settings that you program, so you will not cycle through all 8 settings a time. The Pro on the other hand does not program or remember any setting you choose, you simply click through until you find the setting of your choice. Once you turn the light off it will reset itself after a few seconds and go back to the starting point.
Both the Pro and Tactical offer 8 settings to choose from. The Tactical operation gives you the choice of two settings that you program, so you will not cycle through all 8 settings a time. The Pro on the other hand does not program or remember any setting you choose, you simply click through until you find the setting of your choice. Once you turn the light off it will reset itself after a few seconds and go back to the starting point.
Can I mix the Quark heads around?
Whenever mix and matching Quark bodies and heads around always look at the voltage range. Every light has a voltage range that it operates between. Also every battery has a voltage measure. You always want to make sure the combined voltage of your batteries doesn't exceed the max voltage of the flashlight. In the same respect if the max voltage of the batteries doesn't meet the minimum voltage of the flashlight, it will not have enough power to operate it.